Contact BlueThroat Studio

Support: something is not working

Write to support@bluethroatstudio.com or use the support page. Tell us which app and version you use, your operating system, what you did, what you expected and what happened. A screenshot helps, and so does any message the app showed.

Feedback sent from inside an app arrives in the same inbox with the version attached.

Licences and purchases

Questions about a purchase, moving a licence to a new computer, a lost key or a receipt also go to support@bluethroatstudio.com. Include the email address you bought with. See pricing for what each licence covers.

Everything else

• Partnerships, reviews, press and general questions: hello@bluethroatstudio.com.
• Security reports: support@bluethroatstudio.com with "security" in the subject. See security and privacy.
• Custom work: see services.

Before you write

Many questions are answered already. Try the FAQ, the problems and fixes pages, or the how-to pages. If you are comparing options, the comparisons set out the differences.

We aim to reply within one or two working days. Replies come from the people who build the apps.

What to include in a support request

• The app and version (in the app's About or settings).
• Your operating system and version.
• What you did, step by step, and what you expected to happen.
• What actually happened, and any message shown.
• A screenshot, if it helps, with private details hidden.
• The email you used for the licence, if the question is about a purchase.

The more precisely you describe a problem, the faster it is solved, often in one reply.

Feedback and ideas

If you have a suggestion, send it. Short notes describing the job you are trying to do are more useful than a feature list, because they show us what is hard. We read all of it, and it shapes what we fix and build next. Every app also has a way to send feedback from inside it.